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Refund & Return
Looking to return an order? We are here to help!
We want you to feel confident with every purchase. Before placing your order, we encourage you to take a moment to review our return policy so you know what to expect if you need to make a return.
Damaged or Defective Items
For orders that arrive damaged or defective, we will provide an appropriate remedy in accordance with applicable consumer protection laws, which may include a replacement or a full refund of the item and the cost of the least expensive standard delivery option selected at the time of purchase. We will also cover the reasonable return shipping costs for damaged or defective items.
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If an item arrives damaged or defective, please contact us as soon as possible so that we can assist you with the appropriate resolution.
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Please provide clear, unedited photographs of:
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The damaged item itself
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The interior packing materials
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The exterior shipping box, clearly showing the shipping label and any crushed or dented areas.
Change-of-mind Returns
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For change-of-mind returns, buyers must submit their return request within 14 days of delivery and dispatch the item to us within a further 14 days of submitting the request. We reserve the right to refuse returns dispatched after this period, subject to applicable consumer protection laws.
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Print-on-demand items and custom-finished goods, including artworks with bespoke frames, are final sale and are not eligible for return, exchange, or refund due to a change of mind.
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For change-of-mind returns, a 20% processing fee will be deducted from the final refund for buyers outside United Kingdom and the European Union to cover cross-border administrative and processing costs.
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Returned items must be returned in their original condition and with reasonable care. Buyers may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
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Returned items must be securely packaged using the original protective packaging where available, or equivalent protective packaging suitable to prevent damage during return transit.
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Returned items must be sent using a tracked and insured shipping service. Buyers are responsible for retaining valid proof of dispatch and delivery.
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The buyer is responsible for the direct cost of return shipping, unless otherwise required by applicable consumer protection laws. If a returned item is lost in transit, we may withhold the refund until the item is received or the buyers provides valid evidence confirming that the item was dispatched to us.
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We will inspect returned items within three business days of receipt. Once the inspection is complete, we will process the refund. Buyers may choose to receive store credit or a refund to their original payment method. Refunds to the original payment method may take 5–10 business days to appear in the buyer’s account, depending on the payment provider.
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Please fill out the appropriate form below to request a return or refund: